COULEURLIVE STUDIO COURSES - TERMS & CONDITIONS 

 

All courses take place in Studio 4 English Bridge Workshop, Shrewsbury, Shropshire, SY2 6AD.

 

The description of the course as found on the Products page and in further written correspondence is the product that the customer agrees to receive upon booking that course.

 

FEES & PAYMENT

 

Your payment of the deposit will be taken as your acceptance of these terms and conditions and will constitute a contract between yourself and Couleurlive. The remaining £100 will be payable following confirmation of the course start date. 

 

The course fee covers professional tuition, use of the studio and equipment, all materials, protective clothing and the cost of postage to send completed work in the event that collection is not possible. The fee does not cover transport to and from the course or accommodation.

 

All payments must be made through Support Shrewsbury in line with their payment terms & conditions. 

 

REFUNDS & CANCELLATIONS

 

Couleurlive reserves the right to cancel or postpone courses if the circumstances dictate. If we cancel your course, you will be offered an alternative or a full refund (inclusive of £50 deposit).

 

If you cancel more than 21 days before the agreed start date of the course, your fee will be refunded (less the £50 deposit). If you cancel your place less than 21 days before the agreed start date of the course, your fee will not normally be refundable. Non-attendance of the courses due to illness or personal circumstances does not provide the right to a refund or credit. However, in exceptional circumstances we may be able to offer a full or partial refund. In this instance, we request that you outline the circumstances in writing to us.

     

Refunds do not apply when your course is cancelled as a result of natural disaster, fire, adverse weather conditions, criminal/terrorist activity and similar events beyond our control.

 

Courses bought as gifts are subject to the same cancellation policy.

 

FOOD, DRINK & SMOKING

 

Permission regarding food and drink consumption within the studio must be obtained from Couleurlive beforehand. Food and drink consumption outside of the studio and within the English Bridge Workshop building is not the responsibility of Couleurlive.

 

Smoking is not allowed in any of the studio facilities or courtyard.

 

PARTICIPANTS WITH DISABILITIES

 

Couleurlive welcomes students with disabilities. If you have a disability, please let us know in detail before booking the course so that we are able to assess how suitable our facilities and the course itself would be for you.

 

LIABILITY

 

Couleurlive and the English Bridge Workshop – in which the studio is located – accept no responsibility for any accidents or damages that occur during a course at the fault of the furnishings, materials or any other items belonging to or on loan from the English Bridge Workshop.

 

Couleurlive and the English Bridge Workshop shall not be liable for any loss, damage, expense, injury or inconvenience by reason of any defects in the structure of the property, plumbing, electrical systems, gas, water or failures in the supply of utilities for either the studio or the English Bridge Workshop facilities.

 

The English Bridge Workshop shall not be liable for any loss, damage, expense, injury or inconvenience suffered by Couleurlive and course participants. Should any incidents arise within the studio it will be the responsibility of Couleurlive to resolve it with the English Bridge Workshop and participant.

 

For any loss or damage to the studio or English Bridge Workshop facilities caused by course participants, the cost of repair or replacement will be paid by the participant to the owner(s) of the building and/or studio facility.

 

The safety and welfare of children is the sole responsibility of their parent or guardian.

 

Couleurlive is covered by: Public & Products Liability and Professional Indemnity Insurance for Artist & Student members of The Artists Information Company.

 

REMOVAL

 

Couleurlive reserves the right to remove any disruptive participant from the courses without refund.

 

PERSONAL INFORMATION

 

We will use the personal information that you provide to Couleurlive:

To administer and provide our courses to you;

To process payment in relation to any enrolment;

To inform you about similar courses and events, but you may stop receiving these at any time by contacting us.

 

We will not give your personal data to any third party.

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998.

 

DISTRIBUTION OF MATERIALS

 

Couleurlive reserves the right to use images and film made during the courses for marketing and promotion. Images or film containing persons participating in a course will not be distributed unless consent has been obtained by the participant or by guardians of the participants.

 

COMPLAINTS AND FEEDBACK

 

To ensure that we offer the best possible service, we ask participants to provide a review of the course. Feedback will be used to improve, where possible, the courses and services we provide. Complaints regarding any of our services will be handled by Couleurlive, all complaints are taken seriously and will have a course of action to meet the complaint adequately. Couleurlive reserves the right to use any feedback given in their marketing, promotions and documentation materials.

 
 

COULEURLIVE MERCHANDISE - TERMS & CONDITIONS 

 

COULEURLIVE MERCHANDISE TERMS & CONDITIONS

 

The description of the item as found on the Products page and in any further written correspondence is the item that the customer agrees to receive upon making a payment. Your payment will be taken as your acceptance of the following terms and conditions.

 

PAYMENT & REFUNDS

 

All payments must be made through Support Shrewsbury in line with their terms & conditions. 

 

In the event an item is faulty or damaged or does not reasonably match the description, you may return it to us within 30 days of receipt and we will arrange for a replacement or refund. In these circumstances, you may be responsible for the cost of returning the item to us. If you return an item to us for any other reason, we will examine the returned item and will notify you of any applicable refund right within a reasonable period of time. We will process refunds as soon as possible. Items will be your responsibility from the time of delivery. Therefore, if the packaging is damaged at the time of delivery, please check the package in the presence of the carrier in order to verify the condition of the item. 

 

Products bought as gifts are subject to the same refund policy.

 

PERSONAL INFORMATION

 

We will use the personal information that you provide to Couleurlive:

To fulfil any purchases placed including processing your payment information, arranging for shipping, and providing you with receipts and/or order confirmations

To inform you about similar products, but you may stop receiving these at any time by contacting us.

 

We will not give your personal data to any third party.

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998.

 

COMPLAINTS AND FEEDBACK

 

To ensure that we offer the best possible service, we ask participants to provide a review of the products. Feedback will be used to improve, where possible, the products we sell and services we provide. Complaints regarding any of our products or services will be handled by Couleurlive, all complaints are taken seriously and will have a course of action to meet the complaint adequately. Couleurlive reserves the right to use any feedback given in their marketing, promotions and documentation materials.

 

COULEURLIVE ONLINE MENTORING - TERMS & CONDITIONS

 

All online mentoring sessions will take place on the video conferencing application ‘Zoom’; you will need to download the application to a tablet or computer. If you are not familiar with Zoom it is a video conferencing application available on computers, tablets and smart phones. As well as being able to communicate through live video, chat and audio it allows you to share screens, send documents, record the session and watch back and includes a whiteboard feature that allows you to draw free hand or annotate documents on another meeting participants’ screen. For more information visit zoom.us

 

The description of the course as found on the Products page and in further written correspondence is the product that the customer agrees to receive upon booking that course.

 

FEES & PAYMENT

 

Upon booking we require a full payment for the session. Your payment will be taken as your acceptance of these terms and conditions and will constitute a contract between yourself and Couleurlive.

 

The fee covers bespoke professional mentoring. The fee does not cover equipment, materials or protective clothing required.

 

All payments must be made through Support Shrewsbury in line with their payment terms & conditions. 

 

REFUNDS & CANCELLATIONS

 

Couleurlive reserves the right to cancel or postpone courses if the circumstances dictate. If we cancel your course, you will be offered an alternative or a full refund.

 

If you change your mind within 7 days of payment you may request a full refund, if you cancel more than 7 days after payment you will not normally be refunded. If you are unable to make the agreed date or time of the session due to illness or personal circumstances, please contact us as soon as possible and we will arrange to reschedule. This does not provide the right to a refund, however, in exceptional circumstances we may be able to offer a full or partial refund. In this instance, we request that you outline the circumstances in writing to us.

     

Refunds do not apply when your course is cancelled as a result of natural disaster, fire, adverse weather conditions, criminal/terrorist activity and similar events beyond our control.

 

Courses bought as gifts are subject to the same cancellation policy.

 

PARTICIPANTS WITH DISABILITIES

 

Couleurlive welcomes students with disabilities. If you have a disability, please let us know in detail before booking the course so that we are able to assess how suitable the course would be for you.

 

LIABILITY

 

Couleurlive accepts no responsibility for any accidents or damages that occur during the course at the fault of the furnishings, materials or any other items belonging to the participant. 

 

The safety and welfare of children is the sole responsibility of their parent or guardian.

 

Couleurlive is covered by: Public & Products Liability and Professional Indemnity Insurance for Artist & Student members of The Artists Information Company.

 

TERMINATION

 

Couleurlive reserves the right to terminate online mentoring any individual that expresses inappropriate behaviour without refund.

 

PERSONAL INFORMATION

 

We will use the personal information that you provide to Couleurlive:

To administer and provide our courses to you;

To process payment in relation to any enrolment;

To inform you about similar courses and events, but you may stop receiving these at any time by contacting us.

 

We will not give your personal data to any third party.

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998.

 

DISTRIBUTION OF MATERIALS

 

Couleurlive reserves the right to use images and film made during the courses for marketing and promotion. Images or film containing persons participating in a course will not be distributed unless consent has been obtained by the participant or by guardians of the participant.

 

COMPLAINTS AND FEEDBACK

 

To ensure that we offer the best possible service, we ask participants to provide a review of the course. Feedback will be used to improve, where possible, the courses and services we provide. Complaints regarding any of our services will be handled by Couleurlive, all complaints are taken seriously and will have a course of action to meet the complaint adequately. Couleurlive reserves the right to use any feedback given in their marketing, promotions and documentation materials.

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©2015 Couleurlive Stained Glass - Studio 4, The English Bridge Workshop, Shrewsbury, Shropshire, United Kingdom. Nathalie Hildegarde Liege - architectural glass designer - fine artist.