COULEURLIVE STUDIO COURSES - TERMS & CONDITIONS 

 

COURSES

 

All Couleurlive Stained Glass Courses can be booked by contacting Couleurlive directly by email info@couleurlive.com or through the Couleurlive website contact page www.couleurlive.com/contact. Courses take place in Studio 4 English Bridge Workshop, Shrewsbury, Shropshire, SY2 6AD.

 

The description of the course as found on the Couleurlive website www.couleurlive.com/courses and in further emails is the product that the customer agrees to receive upon booking that course.

 

FEES & PAYMENT

 

Upon booking a course we require a full payment unless purchasing a voucher*. Your payment will be taken as your acceptance of these terms and conditions and will constitute a contract between yourself and Couleurlive.

 

*During the ongoing Covid-19 circumstances, bookings for the Traditional Stained Glass Painting course will be made by purchasing a £51 voucher as explained in the following sections.

 

Until further notice, deposits are to be paid by purchasing a £51 voucher on the Couleurlive website www.couleurlive.com/product-page/traditional-stained-glass-painting-course

and Couleurlive will invoice £101 one week before the course take place expecting this payment to be received before the first day of the course, by credit, debit card via PayPal, cheque or by BACS.

Cheques should be made payable to Miss Nathalie Liege and sent to Couleurlive, Studio 4, English Bridge Workshop. Abbey Foregate, SY2 6AD Shrewsbury

BACS payable to Nathalie LIEGE (HSBC) Sort code 40-41-30 Account Number 01775219

 

The course fee covers professional tuition, use of the studio and equipment, all materials and protective clothing. The fee does not cover transport to and from the course, accommodation or postage of the completed work. In the event that collection of your completed work is not possible, you will be expected to cover the cost of postage to send it to you.

 

DISCOUNTS/VOUCHERS

 

If you have a discount voucher for a Couleurlive course please make this known at the time of booking your place on the course. Please note that the voucher is only valid for use by the person it was allocated to, only one discount can be claimed per course.

 

If you have a voucher from Craft Courses, please make this known at the time of booking your place on the course and provide us with your full name and voucher code. Craft Courses own voucher Terms & Conditions can be found on their website www.craftcourses.com.

 

If you have a voucher from www.couleurlive.com/shop, the following refunds and cancellations will be applicable.

 

REFUNDS & CANCELLATIONS

 

In all circumstances, except Covid-19 circumstances, Couleurlive reserves the right to cancel or postpone courses if the circumstances dictate. If we cancel your course, you will be offered an alternative or a full refund (inclusive of £51 deposit).

If you cancel more than 21 days before the start of the course, your fee will be refunded (less the £51 deposit). If you cancel your place less than 21 days before the start of the course, your fee will not normally be refundable. Non-attendance of the courses due to illness or personal circumstances does not provide the right to a refund or credit. However, in exceptional circumstances we may be able to offer a full or partial refund. In this instance, we request that you outline the circumstances in writing to us by email at info@couleurlive.com.

 

Refunds do not apply when your course is cancelled as a result of natural disaster, fire, adverse weather conditions, criminal/terrorist activity and similar events beyond our control.

 

Courses bought as gifts are subject to the same cancellation policy.

 

If the course at any time had to be cancelled because of Covid-19 personal health circumstances for all parties or imposed government restrictions (up to date information can be found at www.gov.uk/coronavirus), all deposit via a £51 Vouchers sold on www.couleurlive.com/shop or on shop.shrewsburysopen.com/business/couleurlive/ will be valid for attendance to a later course.

 

FOOD, DRINK & SMOKING

 

Permission regarding food and drink consumption within the studio must be obtained from Couleurlive beforehand. Food and drink consumption outside of the studio and within the English Bridge Workshop building is not the responsibility of Couleurlive.

 

You will bring your own drinks or food and consume it only outside the building of the English Bridge Workshop.

 

Smoking is not allowed in any of the studio facilities, the building or courtyards.

 

PARTICIPANTS WITH DISABILITIES

 

Couleurlive welcomes participants with disabilities. If you have a disability, please let us know in detail before booking the course so that we are able to assess how suitable our facilities and the course itself would be for you.

Please note that the English Bridge Workshop building and Couleurlive studio do not currently have facilities for wheelchairs access.

 

LIABILITY

 

Couleurlive and the English Bridge Workshop – in which the studio is located – accept no responsibility for any accidents or damages that occur during a course at the fault of the furnishings, materials or any other items belonging to or on loan from the English Bridge Workshop.

 

Couleurlive and the English Bridge Workshop shall not be liable for any loss, damage, expense, injury or inconvenience by reason of any defects in the structure of the property, plumbing, electrical systems, gas, water or failures in the supply of utilities for either the studio or the English Bridge Workshop facilities.

 

The English Bridge Workshop shall not be liable for any loss, damage, expense, injury or inconvenience suffered by Couleurlive and course participants. Should any incidents arise within the studio it will be the responsibility of Couleurlive to resolve it with the English Bridge Workshop and participant.

 

For any loss or damage to the studio or English Bridge Workshop facilities caused by course participants, the cost of repair or replacement will be paid by the participant to the owner(s) of the building and/or studio facility.

 

The safety and welfare of children is the sole responsibility of their parent or guardian.

 

Couleurlive is covered by: Public & Products Liability and Professional Indemnity Insurance for Artist & Student members of The Artists Information Company.

 

REMOVAL

 

Couleurlive reserves the right to remove any disruptive participant from the courses without refund.

 

Couleurlive reserves the right to remove any participant who refuses to follow what is asked below in the paragraphs in Covid-19 circumstances and commitments.

 

COVID-19 CIRCUMSTANCES AND COMMITMENTS

 

Nathalie Hildegarde Liege is listed by her General Practitioner as a Covid-19 high-risk person and has received both doses of the vaccination, please take this into consideration and take care to follow all the following safety requirements inside Couleurlive studio.

 

In the English Bridge Workshop building, you will take particular care to ensure that social distancing is maintained for any persons aged 70 or over or people likely to be clinically more vulnerable to COVID-19, including keeping your mask covering both your nose and mouth, a minimum of 1 metre distance around them when going in and out of rooms and ensuring they can access the toilets, kitchen or other confined areas with very low risks.  For high-risk people one should avoid being closer than 1 metre to the person even when wearing a mask.

 

All surfaces and spaces allocated to each participant will be sanitised prior to the course and after the course. Please always only use the space and tools you are allocated for the duration of the course and follow all instruction caring for the safety of others.

Nathalie Hildegarde Liege and each participant will have their defined space keeping distances advised by the NHS for persons wearing masks and who are indoors.

 

All participants MUST wear new and clean disposable masks and gloves provided by Couleurlive Studio for the duration of the course and should obtain new masks and gloves after each break taken outside the studio or the English Bridge Workshop building.

 

To ensure the floor space is clear of obstacles and in line with NHS social distances requirements, participants will be provided with a sanitised container of approximately 30cm x 20cm to place some small essentials they may need next to them during the course. All other large items (coat, handbags, rock-sack or other large items) should stay in the car of the participant.

If the participant did not come by car, all other larger items will be placed in a designated part of the studio.

 

Participants understand that they MUST NOT ATTEND the course if they or anyone in their household has had COVID-19 symptoms in the last 7 days, and that if they develop symptoms within 7 days of visiting the premises they MUST use the Test, Track and Trace system to alert others with whom they have been in contact and contact Couleurlive studio.

 

As visitors, you are asked to write your name and phone number in the book at the entrance of the English Bridge Workshop. It may be used to support the use of the QR code of the English Bridge Workshop.

 

You will be responsible for following instructions given to you for the disposal of all rubbish created, including tissues and cleaning cloths, taking all rubbish to the bin provided and not to place it on any surroundings or surfaces of your choice in the studio.

 

You must bring your own food and drinks and consume them only outside the building of the English Bridge Workshop.

 

PERSONAL INFORMATION

 

We will use the personal information that you provide to Couleurlive:

To administer and provide our courses to you;

To process payment in relation to any enrolment;

To inform you about similar courses and events, but you may stop receiving these at any time by contacting us.

 

We will not give your personal data to any third party.

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998.

 

DISTRIBUTION OF MATERIALS

 

Couleurlive reserves the right to use images and film made during the courses for marketing and promotion. Images or film containing persons participating in a course will not be distributed unless consent has been obtained by the participant or by guardians of the participants.

 

COMPLAINTS AND FEEDBACK

 

To ensure that we offer the best possible service, we ask participants to provide a review of the course. Feedback will be used to improve, where possible, the courses and services we provide. Complaints regarding any of our services will be handled by Couleurlive, all complaints are taken seriously and will have a course of action to meet the complaint adequately. Couleurlive reserves the right to use any feedback given in their marketing, promotions and documentation materials.

 
 

COULEURLIVE MERCHANDISE - TERMS & CONDITIONS 

 

COULEURLIVE MERCHANDISE TERMS & CONDITIONS

 

The description of the item as found on the Products page and in any further written correspondence is the item that the customer agrees to receive upon making a payment. Your payment will be taken as your acceptance of the following terms and conditions.

 

PAYMENT & REFUNDS

 

All payments must be made through Support Shrewsbury in line with their terms & conditions. 

 

In the event an item is faulty or damaged or does not reasonably match the description, you may return it to us within 30 days of receipt and we will arrange for a replacement or refund. In these circumstances, you may be responsible for the cost of returning the item to us. If you return an item to us for any other reason, we will examine the returned item and will notify you of any applicable refund right within a reasonable period of time. We will process refunds as soon as possible. Items will be your responsibility from the time of delivery. Therefore, if the packaging is damaged at the time of delivery, please check the package in the presence of the carrier in order to verify the condition of the item. 

 

Products bought as gifts are subject to the same refund policy.

 

PERSONAL INFORMATION

 

We will use the personal information that you provide to Couleurlive:

To fulfil any purchases placed including processing your payment information, arranging for shipping, and providing you with receipts and/or order confirmations

To inform you about similar products, but you may stop receiving these at any time by contacting us.

 

We will not give your personal data to any third party.

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998.

 

COMPLAINTS AND FEEDBACK

 

To ensure that we offer the best possible service, we ask participants to provide a review of the products. Feedback will be used to improve, where possible, the products we sell and services we provide. Complaints regarding any of our products or services will be handled by Couleurlive, all complaints are taken seriously and will have a course of action to meet the complaint adequately. Couleurlive reserves the right to use any feedback given in their marketing, promotions and documentation materials.

 

COULEURLIVE ONLINE MENTORING - TERMS & CONDITIONS

 

All online mentoring sessions will take place on the video conferencing application ‘Zoom’; you will need to download the application to a tablet or computer. If you are not familiar with Zoom it is a video conferencing application available on computers, tablets and smart phones. As well as being able to communicate through live video, chat and audio it allows you to share screens, send documents, record the session and watch back and includes a whiteboard feature that allows you to draw free hand or annotate documents on another meeting participants’ screen. For more information visit zoom.us

 

The description of the course as found on the Products page and in further written correspondence is the product that the customer agrees to receive upon booking that course.

 

FEES & PAYMENT

 

Upon booking we require a full payment for the session. Your payment will be taken as your acceptance of these terms and conditions and will constitute a contract between yourself and Couleurlive.

 

The fee covers bespoke professional mentoring. The fee does not cover equipment, materials or protective clothing required.

REFUNDS & CANCELLATIONS

 

Couleurlive reserves the right to cancel or postpone courses if the circumstances dictate. If we cancel your course, you will be offered an alternative or a full refund.

 

If you change your mind within 7 days of payment you may request a full refund, if you cancel more than 7 days after payment you will not normally be refunded. If you are unable to make the agreed date or time of the session due to illness or personal circumstances, please contact us as soon as possible and we will arrange to reschedule. This does not provide the right to a refund, however, in exceptional circumstances we may be able to offer a full or partial refund. In this instance, we request that you outline the circumstances in writing to us.

     

Refunds do not apply when your course is cancelled as a result of natural disaster, fire, adverse weather conditions, criminal/terrorist activity and similar events beyond our control.

 

Courses bought as gifts are subject to the same cancellation policy.

 

PARTICIPANTS WITH DISABILITIES

 

Couleurlive welcomes students with disabilities. If you have a disability, please let us know in detail before booking the course so that we are able to assess how suitable the course would be for you.

 

LIABILITY

 

Couleurlive accepts no responsibility for any accidents or damages that occur during the course at the fault of the furnishings, materials or any other items belonging to the participant. 

 

The safety and welfare of children is the sole responsibility of their parent or guardian.

 

Couleurlive is covered by: Public & Products Liability and Professional Indemnity Insurance for Artist & Student members of The Artists Information Company.

 

TERMINATION

 

Couleurlive reserves the right to terminate online mentoring any individual that expresses inappropriate behaviour without refund.

 

PERSONAL INFORMATION

 

We will use the personal information that you provide to Couleurlive:

To administer and provide our courses to you;

To process payment in relation to any enrolment;

To inform you about similar courses and events, but you may stop receiving these at any time by contacting us.

 

We will not give your personal data to any third party.

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998.

 

DISTRIBUTION OF MATERIALS

 

Couleurlive reserves the right to use images and film made during the dd for marketing and promotion. Images or film containing persons participating in a course will not be distributed unless consent has been obtained by the participant or by guardians of the participant.

 

COMPLAINTS AND FEEDBACK

 

To ensure that we offer the best possible service, we ask participants to provide a review of the course. Feedback will be used to improve, where possible, the courses and services we provide. Complaints regarding any of our services will be handled by Couleurlive, all complaints are taken seriously and will have a course of action to meet the complaint adequately. Couleurlive reserves the right to use any feedback given in their marketing, promotions and documentation materials.